ALEXANDRE LIBERATO / GALLERY

FAQ

SHIPMENT & DELIVERY

Order preparation

Artworks may take between 2 to 5 business days to prepare, depending on the purchased artworks and volume of orders at that time. Some of the Fine Art Prints are printed on-demand and may take a couple of days more. In case we need more preparation time, we will send you a notification with the estimated date. If you need your order for a specific date, just write to contact@alexandreliberato.com before making your purchase and we will make our best to get it done for the desired date.


Packaging

Depending on the artwork we will ship your order on a sturdy box, tube, or envelope. We try to make the packaging as sustainable as possible, but above all, we make sure to pay attention to the materials and the packing procedure so that your artworks are delivered in good conditions. Because glass is very difficult to transport, we decide to sell all the artworks unframed. Also because choosing a frame can be something very personal. Nevertheless, we would be pleased to help you find the perfect frame for your new acquisition.


Shipping

The shipping costs will be calculated at checkout and will depend on the size and weight of the entire order. Shipments are made via DHL or DHL Express. The approximate delivery time presented on the Shipping Options at Checkout refers to the period of the package shipping transit after delivery at DHL services and does not include the order preparation time. Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided. When we ship your order, you’ll get a confirmation email with all the information related to your purchase.

Unfortunately due to the global COVID-19 situation, international shipments are having some delays. We apologize in advance and thank you for understanding.


Tax and Customs Fees

The gallery is based in Berlin, Germany, and according to § 19 UStG, no VAT is charged. The international shipping costs do not include the destination country’s duty, tax, or customs fees. If applicable, these will be assessed upon delivery.


Refund policy

We do hope that you are happy with the delivered artworks but if for some reason you are not, please do not hesitate to contact us by sending us an email to arrange a return within 30 days after the confirmed arrival date of your order. A full refund (excluding shipping costs) will be issued after the return of the items in their original condition. Returned artworks that are damaged or dirtied by the Buyer shall not be accepted, nor refunded, and Alexandre Liberato reserves the right to decide at its sole discretion. Please contact us immediately if you notice that your order is damaged upon arrival and do not accept the package. Alternatively, please photograph the damaged packaging/item and email us the pictures to contact@alexandreliberato.com.


Intellectual property

All copyrights and reproduction rights are retained by the artist, Alexandre Liberato. The artwork cannot be reproduced by any process without the express permission of the artist.



PAYMENT & SECURITY

Payments

All payments are made through STRIPEPayPal or ApplePay because they protect your financial information with industry-leading security and fraud prevention systems. When you use STRIPE, PayPal or ApplePay, your financial information is not shared with us at any time of the payment transaction process. Through STRIPE, we accept Visa, MasterCard, American Express, and almost any other kind of credit or debit card. Each customer declares with full capacity to use credit cards and that they have sufficient funds to cover all the costs that result from the purchase of products through gallery.alexandreliberato.com. By pressing the “Pay” button during the purchase process, the buyer declares to accept fully and without reservations all of the present General Conditions of Sale. The data recorded by gallery.alexandreliberato.com constitute proof of the transactions made between Alexandre Liberato and the members of your Private Community. Alexandre Liberato reserves the right to modify its prices at any time, but the products will be invoiced based on the tariffs in force at the moment of the registration of the orders (subject to availability of the product), except for obvious typographical error. The artworks remain property of Alexandre Liberato until the full payment of the price has occurred.


Customer Privacy

We are committed to protecting the confidentiality of the information provided by the Buyer. We’ll never sell or otherwise give out information to a third party. Subscribers to the newsletter may unsubscribe at any time. 




Your selection is currently empty
Start shopping